A true 3-tier cloud solution with SQL as the backend with ASP.net frameworks and C# as code behind.
Apple iOS) added to enhance customer experience.
- All Distributors and Retailers were registered and requested to place their orders through the system ONLY.
System validations ensured that Orders were 'complete' --- details like carat (18 carat / 22 carat), size etc. were mandatorily required.
Automation also ensured that pricing was transparent and known upfront. Distributors and Retailers had thousands of designs to choose from the catalog of designs.
- Time taken between order placement, confirmation and start of production was reduced to 1 or 2 days only.
- ANDROID and APPLE (iOS) apps were created to provide alternate channels to customers to place orders. The number of orders placed went up by 2x.
- Orders were tracked through the system and customers were kept abreast of their order from -- confirmation of order / start of production / in production / packaging / dispatch / acceptance of delivery.
Informed clients meant happier clients.
- Enhanced Quality -- Order rejection was reduced by a factor of 10x !!
Number of queries from clients also reduced to 10 % -- leading to quality responses and faster error resolutions.